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Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.   (O'Net 43-4181.00)

 
Reported job titles:   Airline Reservationist, Airline Station Agent, Airline Ticket Agent, Auto Club Travel Counselor, Automobile Club Information Clerk, Automobile Travel Club Counselor   (view all job titles)
 
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  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
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  • License Information
  • Education & Training Requirements
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    Career Video
    for Travel Clerks
     
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    Career Video:   View video on Travel Clerks
     


    Wages
    for Reservation and Transportation Ticket Agents and Travel Clerks
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     Location Pay
    Period
    2013
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 9.36   $ 10.47   $ 13.49   $ 17.98   $ 21.16   $ 14.33  
    Yearly $ 19,470   $ 21,780   $ 28,060   $ 37,400   $ 44,010   $ 29,810  
     
     Southern Vermont Balance of State Hourly $ 9.01   $ 9.61   $ 11.04   $ 15.60   $ 19.33   $ 12.68  
    Yearly $ 18,740   $ 20,000   $ 22,960   $ 32,450   $ 40,200   $ 26,370  
     
     Northern Vermont Balance of State Hourly $ 10.01   $ 10.86   $ 12.27   $ 13.86   $ 15.46   $ 12.83  
    Yearly $ 20,820   $ 22,590   $ 25,530   $ 28,830   $ 32,150   $ 26,680  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2014.
     


    Employment Trends
    for Reservation and Transportation Ticket Agents and Travel Clerks
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2012 2022
    Vermont 197 188 -0.5% 3
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released August 2014, area estimates released October 2014.
     


    Industries of Employment
    for Reservation and Transportation Ticket Agents and Travel Clerks
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    Industry Vermont
    2012
    Employment
    Percent
    of Total
    Total Employment, All Jobs 197 100%
    Services-Providing 188 96%
    Accommodation 74 38%
    Accommodation and Food Services 74 38%
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, released August 2014.
     


    Tasks
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
     
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
     
  • Prepare customer invoices and accept payment.
     
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
     
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
     
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
     
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
     
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
     
  • Confer with customers to determine their service requirements and travel preferences.
     
  • Examine passenger documentation to determine destinations and to assign boarding passes.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated June 2006
     


    Knowledge
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated June 2006
     


    Skills
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Instructing - Teaching others how to do something.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated June 2006
     


    Abilities
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated June 2006
     


    Work Activities
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated June 2006
     


    Interests
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated June 2008
     


    Work Styles
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Integrity - Job requires being honest and ethical.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Persistence - Job requires persistence in the face of obstacles.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated June 2006
     


    State of Vermont License Information
    that may be required for Reservation and Transportation Ticket Agents and Travel Clerks
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated June 2006
     


    Schools
    offering instructional programs related to Reservation and Transportation Ticket Agents and Travel Clerks
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      Related Instructional Programs
     
    • Selling Skills and Sales Operations
     
    • Tourism Promotion Operations
     
    • Tourism and Travel Services Marketing Operations
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Reservation and Transportation Ticket Agents and Travel Clerks .
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
     
  • O*NET™ Online
  • O*NET Online is an interactive web site for those interested in exploring occupations through O*NET, The Occupational Information Network database.   All of the descriptive information on this page comes from the O*NET database, version 14.0, released July 2009.   The O*NET database takes the place of the Dictionary of Occupational Titles (DOT) as the nation's primary source of occupational information.
  • For additional information on Reservation and Transportation Ticket Agents and Travel Clerks , go to O*NET Online Detail Report.
  • For the O*NET Online home page, go to   
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    Related Occupations
    Occupations with skill requirements similar to Reservation and Transportation Ticket Agents and Travel Clerks
    Back to Top
     
     
  • Counter and Rental Clerks
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  • Travel Agents
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    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor