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* ELMI Occupation Report *
 
Retail Salespersons

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel in a retail establishment.   (O'Net 41-2031.00)

 
Reported job titles:   Agent, Art Dealer, Art Objects Salesperson, Associate Sales, Attendant Sales, Auto Dealer   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
  • Related Occupations
  •  


    Career Video
    for Salesperson, Retail
     
    Salesperson, Retail photo Salesperson, Retail photo Salesperson, Retail photo
    Career Video:   View video on Salesperson, Retail
     


    Wages
    for Retail Salespersons
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     Location Pay
    Period
    2013
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 8.94   $ 9.50   $ 11.38   $ 14.39   $ 19.04   $ 13.00  
    Yearly $ 18,590   $ 19,760   $ 23,660   $ 29,930   $ 39,610   $ 27,040  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 8.92   $ 9.46   $ 11.06   $ 13.77   $ 18.26   $ 12.57  
    Yearly $ 18,560   $ 19,680   $ 23,000   $ 28,640   $ 37,980   $ 26,150  
     
     Southern Vermont Balance of State Hourly $ 8.97   $ 9.67   $ 11.90   $ 15.75   $ 20.76   $ 13.68  
    Yearly $ 18,660   $ 20,110   $ 24,760   $ 32,760   $ 43,180   $ 28,450  
     
     Northern Vermont Balance of State Hourly $ 8.92   $ 9.43   $ 11.51   $ 14.23   $ 17.66   $ 12.78  
    Yearly $ 18,550   $ 19,610   $ 23,930   $ 29,600   $ 36,720   $ 26,590  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2014.
     


    Employment Trends
    for Retail Salespersons
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2012 2022
    Vermont 9,713 10,347 0.6% 395
    Burlington-South Burlington, VT Metropolitan NECTA 4,294 4,571 0.6% 175
    Southern Vermont Balance of State 3,272 3,505 0.7% 135
    Northern Vermont Balance of State 2,189 2,308 0.5% 87
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released August 2014, area estimates released October 2014.
     


    Industries of Employment
    for Retail Salespersons
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    Industry Vermont
    2012
    Employment
    Percent
    of Total
    Total Employment, All Jobs 9,713 100%
    Services-Providing 8,644 89%
    Trade, Transportation, and Utilities 8,130 84%
    Retail Trade 7,993 83%
    Sporting Goods, Hobby, Book, and Music Stores 1,412 15%
    Building Material and Garden Equipment and Supplies Dealers 1,363 15%
    Miscellaneous Store Retailers 920 10%
    Total Self-Employed and Unpaid Family Workers, All Jobs 798 9%
    Total Self-Employed and Unpaid Family Workers, All Jobs and 798 9%
    Total Self-Employed and Unpaid Family Workers, Primary Job 798 9%
    Unclassified 798 9%
    Motor Vehicle and Parts Dealers 756 8%
    Furniture and Home Furnishings Stores 403 5%
    Goods-Producing 271 3%
    Manufacturing 241 3%
    Leisure and Hospitality 157 2%
    Wholesale Trade 137 2%
    Professional and Business Services 114 2%
    Merchant Wholesalers, Durable Goods 95 1%
    Arts, Entertainment, and Recreation 90 1%
    Administrative and Support Services 79 1%
    Administrative and Support and Waste Management and Remediation Services 79 1%
    Other Services (Except Government) 68 1%
    Other Services (Except Government) 68 1%
    Accommodation 67 1%
    Accommodation and Food Services 67 1%
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, released August 2014.
     


    Tasks
    for Retail Salespersons
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  • Greet customers and ascertain what each customer wants or needs.
     
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
     
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
     
  • Compute sales prices, total purchases and receive and process cash or credit payment.
     
  • Answer questions regarding the store and its merchandise.
     
  • Prepare sales slips or sales contracts.
     
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
     
  • Maintain records related to sales.
     
  • Demonstrate use or operation of merchandise.
     
  • Place special orders or call other stores to find desired items.
     
    source: Occupational Information Network: Retail Salespersons  updated June 2009
     


    Knowledge
    for Retail Salespersons
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
    source: Occupational Information Network: Retail Salespersons  updated June 2009
     


    Skills
    for Retail Salespersons
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Mathematics - Using mathematics to solve problems.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
  • Instructing - Teaching others how to do something.
     
    source: Occupational Information Network: Retail Salespersons  updated March 2003
     


    Abilities
    for Retail Salespersons
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
    source: Occupational Information Network: Retail Salespersons  updated June 2009
     


    Work Activities
    for Retail Salespersons
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  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
     
  • Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
    source: Occupational Information Network: Retail Salespersons  updated June 2009
     


    Interests
    for Retail Salespersons
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  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
    source: Occupational Information Network: Retail Salespersons  updated June 2008
     


    Work Styles
    for Retail Salespersons
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  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
     
    source: Occupational Information Network: Retail Salespersons  updated June 2009
     


    State of Vermont License Information
    that may be required for Retail Salespersons
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Retail Salespersons
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Retail Salespersons  updated June 2009
     


    Schools
    offering instructional programs related to Retail Salespersons
    Back to Top
     
      Related Instructional Programs
     
    • Floriculture/Floristry Operations and Management
     
    • Retailing and Retail Operations
     
    • Sales, Distribution, and Marketing Operations, General
     
    • Selling Skills and Sales Operations
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Retail Salespersons
    Back to Top
     
  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Retail Salespersons .
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
     
  • O*NET™ Online
  • O*NET Online is an interactive web site for those interested in exploring occupations through O*NET, The Occupational Information Network database.   All of the descriptive information on this page comes from the O*NET database, version 14.0, released July 2009.   The O*NET database takes the place of the Dictionary of Occupational Titles (DOT) as the nation's primary source of occupational information.
  • For additional information on Retail Salespersons , go to O*NET Online Detail Report.
  • For the O*NET Online home page, go to   
  •  

    Related Occupations
    Occupations with skill requirements similar to Retail Salespersons
    Back to Top
     
     
  • Counter and Rental Clerks
  •  
  • Customer Service Representatives
  •  
  • Driver/Sales Workers
  •  
  • Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
  •  
    source: Occupational Information Network: Retail Salespersons 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor