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* ELMI Occupation Profile - Computer User Support Specialists *
 
Computer User Support Specialists
(O*NET 15-1151.00, SOC 15-1151)
What they do
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
 
Also called:
Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Network Technician, Support Specialist, Technical Support Specialist
 
 
Wages
Vermont - 2018
Percentile1HourlyYearly
10% $ 16.79   $34,920  
25% $ 19.87   $41,320  
Median $ 23.43   $48,740  
75% $ 28.54   $59,360  
90% $ 34.71   $72,210  
 
Average $ 24.60   $51,170  
1 What are Percentile Wages?
More at CareerOneStop
 
Industries of Employment
United States - 2016
IndustryPercent of total
  • Computer systems design and related services
21%
  • Educational services; state, local, and private
12%
  • Administrative and support services
8%
  • Management of companies and enterprises
5%
  • Merchant wholesalers, durable goods
5%
More at BLS
 
Knowledge
People in this career often know a lot about:
  • Computers and Electronics
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Engineering and Technology
    Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
More at O*NET
 
Skills
People in this career often have these skills:
  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension
    Understanding written sentences and paragraphs in work related documents.
  • Speaking
    Talking to others to convey information effectively.
  • Complex Problem Solving
    Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Critical Thinking
    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
More at O*NET
 
Interests
People in this career often prefer these work environments:
  • Realistic
    Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Investigative
    Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
  • Conventional
    Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
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Work Styles
People in this career will do well at jobs that need:
  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.
  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Analytical Thinking
    Job requires analyzing information and using logic to address work-related issues and problems.
  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high stress situations.
More at O*NET
 
Other Resources
  • CareerOneStop
    resource for job seekers, students, businessess and career professionals
  • O*NET Online
    nation's primary source of occupational information
 
Related Occupations
More at O*NET
 
 
Career Video
 
Projected Employment
 Vermont
2016 employment 1,243
2026 employment 1,339
Annual percent change
(compounded)
0.7%
Annual projected job openings
(due to change and separations)
102
More at Occupational Projections
 
Education and Experience:
  • Typical education needed for entry
    Some college, no degree
  • Work experience in a related occupation
    No work experience
  • Typical on-the-job training needed to attain competency
    No on-the-job training
Based on BLS Education and Training Classifications
 
Job Zone
Medium Preparation Needed
  • Specific Vocational Preparation Range
    (6.0 to < 7.0) - A typical worker will require over 1 year up to and including 2 years of training to achieve average performance in this occupation.
Based on O*Net Job Zones and SVP
 
Education Level
How much education do most people in this career have?
Education level Percent of
U.S. Workers
Doctoral or professional degree
or post-MA certificate
  0%
Master's degree or
post-BA certificate
  0%
Bachelor's degree   33%
Associate's degree   14%
Certificate or some college,
no degree
  31%
High school diploma
or equivalent
  22%
Less than high school diploma   0%
More at O*NET
 
Abilities
People in this career often have talent in:
  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension
    The ability to read and understand information and ideas presented in writing.
  • Near Vision
    The ability to see details at close range (within a few feet of the observer).
  • Information Ordering
    The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
More at O*NET
 
Work Activities
In general, what you might do:
  • Interacting With Computers
    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information
    Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Communicating with Supervisors, Peers, or Subordinates
    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Updating and Using Relevant Knowledge
    Keeping up-to-date technically and applying new knowledge to your job.
  • Making Decisions and Solving Problems
    Analyzing information and evaluating results to choose the best solution and solve problems.
More at O*NET
 
Detailed Work Activities
What you might do in a day:
  • Provide technical support for software maintenance or use.
  • Monitor computer system performance to ensure proper operation.
  • Read documents to gather technical information.
  • Collaborate with others to resolve information technology issues.
  • Resolve computer software problems.
More at O*NET
 
Tasks
On the job, you would:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
More at O*NET
 
O*NET in-it

This page includes information from the O*NET 24.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

BLS

This page includes information produced in cooperation with the U.S. Bureau of Labor Statistics, Occupational Employment Statistics and State Occupational Projecions programs.

 
 
 
 
Vermont.gov State of Vermont Department of Labor