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* ELMI Occupation Report *
 
First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.   (O'Net 43-1011.00)

 
Reported job titles:   Accounting Administrator, Accounting Clerks Supervisor, Accounting Director, Accounting Manager, Accounting Supervisor, Accounts Payable Manager   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
  • Related Occupations
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    Wages
    for First-Line Supervisors of Office and Administrative Support Workers
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 16.64   $ 21.35   $ 27.24   $ 33.35   $ 41.52   $ 28.58  
    Yearly $34,620   $44,410   $56,650   $69,360   $86,360   $59,440  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 18.02   $ 23.50   $ 28.70   $ 35.12   $ 42.40   $ 29.68  
    Yearly $37,480   $48,880   $59,700   $73,040   $88,190   $61,740  
     
     Southern Vermont Balance of State Hourly $ 15.54   $ 19.27   $ 24.53   $ 32.75   $ 43.51   $ 27.82  
    Yearly $32,320   $40,080   $51,030   $68,120   $90,500   $57,860  
     
     Northern Vermont Balance of State Hourly $ 17.23   $ 22.41   $ 27.20   $ 30.85   $ 37.47   $ 27.75  
    Yearly $35,830   $46,610   $56,580   $64,160   $77,940   $57,710  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for First-Line Supervisors of Office and Administrative Support Workers
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 2,171 2,249 0.4% 41
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for First-Line Supervisors of Office and Administrative Support Workers
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    Industry Percent of Total
    2014
    Credit intermediation and related activities 11.3%
    Ambulatory healthcare services 9.1%
    Administrative and support services 6.3%
    General merchandise stores 5.2%
    Educational services; state, local, and private 5.0%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for First-Line Supervisors of Office and Administrative Support Workers
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  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
     
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
     
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
     
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
     
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
     
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
     
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
     
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
     
  • Recruit, interview, and select employees.
     
  • Interpret and communicate work procedures and company policies to staff.
     
    source: Occupational Information Network: First-Line Supervisors of Office and Administrative Support Workers  updated June 2006
     


    Knowledge
    for First-Line Supervisors of Office and Administrative Support Workers
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  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
     
    source: Occupational Information Network: First-Line Supervisors of Office and Administrative Support Workers  updated June 2006
     


    Skills
    for First-Line Supervisors of Office and Administrative Support Workers
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Negotiation - Bringing others together and trying to reconcile differences.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
    source: Occupational Information Network: First-Line Supervisors of Office and Administrative Support Workers  updated June 2010
     


    Abilities
    for First-Line Supervisors of Office and Administrative Support Workers
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
    source: Occupational Information Network: First-Line Supervisors of Office and Administrative Support Workers  updated June 2006
     


    Work Activities
    for First-Line Supervisors of Office and Administrative Support Workers
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  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
     
    source: Occupational Information Network: First-Line Supervisors of Office and Administrative Support Workers  updated June 2006
     


    Interests
    for First-Line Supervisors of Office and Administrative Support Workers
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  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
    source: Occupational Information Network: First-Line Supervisors of Office and Administrative Support Workers  updated June 2008
     


    Work Styles
    for First-Line Supervisors of Office and Administrative Support Workers
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  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
    source: Occupational Information Network: First-Line Supervisors of Office and Administrative Support Workers  updated June 2006
     


    State of Vermont License Information
    that may be required for First-Line Supervisors of Office and Administrative Support Workers
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for First-Line Supervisors of Office and Administrative Support Workers
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  • Job Zone Three: Medium Preparation Needed
  •  
  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  •  
  • Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
  •  
    source: Occupational Information Network: First-Line Supervisors of Office and Administrative Support Workers  updated June 2006
     


    Schools
    offering instructional programs related to First-Line Supervisors of Office and Administrative Support Workers
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      Related Instructional Programs
     
    • Agricultural Business Technology.
     
    • Customer Service Management.
     
    • E-Commerce/Electronic Commerce.
     
    • Medical Office Management/Administration.
     
    • Medical/Health Management and Clinical Assistant/Specialist.
     
    • Office Management and Supervision.
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for First-Line Supervisors of Office and Administrative Support Workers
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for First-Line Supervisors of Office and Administrative Support Workers.
  •  
  • Occupational Outlook Handbook
  • No handbook information for this occupation.
     
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    Related Occupations
    Occupations with skill requirements similar to First-Line Supervisors of Office and Administrative Support Workers
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  • Administrative Services Managers
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    source: Occupational Information Network: First-Line Supervisors of Office and Administrative Support Workers 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor