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You Are Here: Vermont Department of Labor ELMIOccupation ProfileDispatchers, Except Police, Fire, and Ambulance |
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ELMI Occupation Profile - Dispatchers, Except Police, Fire, and Ambulance |
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| Dispatchers, Except Police, Fire, and Ambulance |
| (O*NET 43-5032.00, SOC 43-5032) |
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What they do
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Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
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| Also called: |
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Aircraft Dispatcher, City Dispatcher, Dispatch Manager, Dispatcher (Dispatch), Motor Coach Supervisor, Operations Dispatcher, Rail Operations Controller, School Bus Dispatcher, Train Dispatcher, Truck Dispatcher
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Wages
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| Vermont - 2020 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 15.89 |
$33,060 |
| 25% |
$ 18.20 |
$37,850 |
| Median |
$ 21.85 |
$45,460 |
| 75% |
$ 25.66 |
$53,370 |
| 90% |
$ 32.60 |
$67,800 |
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| Average |
$ 23.20 |
$48,260 |
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| More at CareerOneStop |
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Industries of Employment
| United States - 2018 |
| Industry | Percent of total |
| 19% |
- Transit and ground passenger transportation
| 9% |
- Administrative and support services
| 8% |
- Support activities for transportation
| 8% |
- Specialty trade contractors
| 6% |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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- Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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| More at O*NET |
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Skills
| People in this career often have these skills: |
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Speaking
Talking to others to convey information effectively.
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- Coordination
Adjusting actions in relation to others' actions.
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- Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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- Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
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| More at O*NET |
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Interests
| People in this career often prefer these work environments: |
- Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
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- Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
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- Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
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| What are your interests? Take the O*NET Interest Profiler |
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Work Styles
| People in this career will do well at jobs that need: |
- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
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- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
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- Integrity
Job requires being honest and ethical.
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- Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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| Related Occupations
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| Career Video
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Projected Employment
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| Vermont |
| 2018 employment |
414 |
| 2028 employment |
395 |
Annual percent change
(compounded) |
-0.5% |
Annual projected job openings
(due to change and separations) |
36 |
| More at Occupational Projections |
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Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Moderate-term on-the-job training
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| Based on BLS Education and Training Classifications |
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Job Zone
| Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 9% |
| Associate's degree | | 11% |
Certificate or some college,
no degree | | 7% |
High school diploma
or equivalent | | 62% |
| Less than high school diploma | | 11% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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- Speech Recognition
The ability to identify and understand the speech of another person.
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- Near Vision
The ability to see details at close range (within a few feet of the observer).
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| More at O*NET |
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Work Activities
| In general, what you might do: |
- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Scheduling Work and Activities
Scheduling events, programs, and activities, as well as the work of others.
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- Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Track goods or materials.
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- Schedule operational activities.
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- Operate communications equipment or systems.
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- Relay information between personnel.
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- Prepare employee work schedules.
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| More at O*NET |
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Tasks
| On the job, you would: |
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
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- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
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- Oversee all communications within specifically assigned territories.
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- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
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- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
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| More at O*NET |
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