What they do
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Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
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| Also called: |
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Business Employment Specialist, Career Consultant, Case Manager, Eligibility Examiner, Eligibility Specialist, Housing Specialist, Medicaid Analyst, Program Eligibility Specialist, Work Force Advisor, Workforce Services Representative (WSR)
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Wages
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| Vermont - 2020 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 18.87 |
$39,240 |
| 25% |
$ 23.25 |
$48,370 |
| Median |
$ 26.43 |
$54,980 |
| 75% |
$ 28.37 |
$59,020 |
| 90% |
$ 33.07 |
$68,790 |
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| Average |
$ 28.68 |
$59,650 |
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| More at CareerOneStop |
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Industries of Employment
| United States - 2018 |
| Industry | Percent of total |
- Local government, excluding education and hospitals
| 34% |
- State government, excluding education and hospitals
| 33% |
- Federal government, excluding postal service
| 20% |
| 2% |
- Ambulatory healthcare services
| 1% |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
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- Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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- Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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| More at O*NET |
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Skills
| People in this career often have these skills: |
- Speaking
Talking to others to convey information effectively.
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- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
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- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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- Service Orientation
Actively looking for ways to help people.
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| More at O*NET |
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Interests
| People in this career often prefer these work environments: |
- Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
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- Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
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- Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
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| What are your interests? Take the O*NET Interest Profiler |
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Work Styles
| People in this career will do well at jobs that need: |
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
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- Integrity
Job requires being honest and ethical.
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- Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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| Related Occupations
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| Career Video
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Projected Employment
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| Vermont |
| 2018 employment |
290 |
| 2028 employment |
289 |
Annual percent change
(compounded) |
-0.0% |
Annual projected job openings
(due to change and separations) |
27 |
| More at Occupational Projections |
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Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Moderate-term on-the-job training
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| Based on BLS Education and Training Classifications |
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Job Zone
| Medium Preparation Needed |
- Specific Vocational Preparation Range
(6.0 to < 7.0) - A typical worker will require
over 1 year up to and including 2 years
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 12% |
| Bachelor's degree | | 29% |
| Associate's degree | | 10% |
Certificate or some college,
no degree | | 13% |
High school diploma
or equivalent | | 29% |
| Less than high school diploma | | 7% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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- Written Expression
The ability to communicate information and ideas in writing so others will understand.
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- Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
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| More at O*NET |
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Work Activities
| In general, what you might do: |
- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
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- Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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- Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Explain regulations, policies, or procedures.
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- Interview employees, customers, or others to collect information.
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- Record information about legal matters.
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- Compile data or documentation.
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- Calculate financial data.
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| More at O*NET |
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Tasks
| On the job, you would: |
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
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- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
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- Keep records of assigned cases, and prepare required reports.
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- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
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- Answer applicants' questions about benefits and claim procedures.
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| More at O*NET |
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