What they do
|
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
|
| |
| Also called: |
|
Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader
|
| |
|
|
|
| |
Wages
|
|
| Vermont - 2023 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 27.22 |
$56,620 |
| 25% |
$ 31.08 |
$64,640 |
| Median |
$ 35.82 |
$74,500 |
| 75% |
$ 42.00 |
$87,360 |
| 90% |
$ 53.45 |
$111,170 |
|
| Average |
$ 39.65 |
$82,460 |
|
|
| More at CareerOneStop |
|
| | |
Industries of Employment
| United States - 2020 |
| Industry | Percent of total |
| 36% |
- Merchant wholesalers, durable goods
| 10% |
- Merchant wholesalers, nondurable goods
| 7% |
- Electronics and appliance stores
| 6% |
- Credit intermediation and related activities
| 6% |
| More at BLS |
|
|
| |
Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
|
- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
|
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
|
- Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
|
- Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
|
| More at O*NET |
|
|
| |
Skills
| People in this career often have these skills: |
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
|
- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
|
- Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
|
- Speaking
Talking to others to convey information effectively.
|
- Coordination
Adjusting actions in relation to others' actions.
|
| More at O*NET |
|
|
| |
Interests
| People in this career often prefer these work environments: |
- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
|
- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
|
- Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
|
| What are your interests? Take the O*NET Interest Profiler |
|
|
| |
Work Styles
| People in this career will do well at jobs that need: |
- Integrity
Job requires being honest and ethical.
|
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
|
- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
|
- Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
|
- Initiative
Job requires a willingness to take on responsibilities and challenges.
|
| More at O*NET |
|
|
| |
Tasks
| On the job, you would: |
- Monitor sales staff performance to ensure that goals are met.
|
- Provide staff with assistance in performing difficult or complicated duties.
|
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
|
- Listen to and resolve customer complaints regarding services, products, or personnel.
|
- Keep records pertaining to purchases, sales, and requisitions.
|
| More at O*NET |
|
|
| |
| Related Occupations
|
| |
|
|
| Career Video
|
| |
Projected Employment
|
|
| Vermont |
| 2020 employment |
764 |
| 2030 employment |
733 |
Annual percent change
(compounded) |
-0.4% |
Annual projected job openings
(due to change and separations) |
63 |
| More at Occupational Projections |
|
| | |
Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
|
- Work experience in a related occupation
Less than 5 years
|
- Typical on-the-job training needed to attain competency
None
|
| Based on BLS Education and Training Classifications |
|
|
| |
Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
|
- Physical activity is Somewhat Important
|
|
|
|
| Low |  | High |
|
|
|
| Compare Occupations at O*NET |
|
|
| |
Job Zone
| Considerable Preparation Needed |
- Specific Vocational Preparation Range
(7.0 to < 8.0) - A typical worker will require
over 2 years up to and including 4 years
of training to achieve average performance in this occupation.
|
| Based on O*Net Job Zones and SVP |
|
|
| |
Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 13% |
| Bachelor's degree | | 45% |
| Associate's degree | | 10% |
Certificate or some college,
no degree | | 16% |
High school diploma
or equivalent | | 16% |
| Less than high school diploma | | 0% |
| More at O*NET |
|
|
| |
Abilities
| People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
|
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
|
- Speech Recognition
The ability to identify and understand the speech of another person.
|
- Speech Clarity
The ability to speak clearly so others can understand you.
|
- Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
|
| More at O*NET |
|
|
| |
Work Activities
| In general, what you might do: |
- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
|
- Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
|
- Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
|
- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
|
- Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
|
| More at O*NET |
|
|
| |
Detailed Work Activities
| What you might do in a day: |
- Monitor sales activities.
|
- Supervise sales or support personnel.
|
- Contact current or potential customers to promote products or services.
|
- Establish operational policies.
|
- Gather customer or product information to determine customer needs.
|
| More at O*NET |
|
|
| |
Other Resources
|
- CareerOneStop
resource for job seekers, students, businessess and career professionals
|
- O*NET Online
nation's primary source of occupational information
|
|
|
|
|
| |
|
