What they do
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Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.
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| Also called: |
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Online Services Manager
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Wages
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| Business Operations Specialists, All Other* |
| Vermont - 2023 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 21.63 |
$44,990 |
| 25% |
$ 27.31 |
$56,810 |
| Median |
$ 32.80 |
$68,220 |
| 75% |
$ 43.94 |
$91,390 |
| 90% |
$ 55.76 |
$115,990 |
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| Average |
$ 37.25 |
$77,470 |
| * You're seeing information for "Business Operations Specialists, All Other" because it includes "Online Merchants" for which wage information is not available. |
| 1 What are Percentile Wages? |
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| More at CareerOneStop |
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Industries of Employment
| Project Management Specialists and Business Operations Specialists, All Other* |
| United States - 2020 |
| Industry | Percent of total |
- Professional, scientific, and technical services
| 15% |
| 14% |
- Federal government, excluding postal service
| 12% |
- Educational services; state, local, and private
| 6% |
- Management of companies and enterprises
| 5% |
| * You're seeing information for "Project Management Specialists and Business Operations Specialists, All Other" because it includes "Online Merchants" for which industries of employment information is not available. |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
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- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Skills
| People in this career often have these skills: |
- Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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- Speaking
Talking to others to convey information effectively.
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- Persuasion
Persuading others to change their minds or behavior.
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Interests
| People in this career often prefer these work environments: |
- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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- Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
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Work Styles
| People in this career will do well at jobs that need: |
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
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- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Initiative
Job requires a willingness to take on responsibilities and challenges.
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- Persistence
Job requires persistence in the face of obstacles.
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- Integrity
Job requires being honest and ethical.
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Tasks
| On the job, you would: |
- Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
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- Receive and process payments from customers, using electronic transaction services.
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- Create, manage, or automate orders or invoices, using order management or invoicing software.
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- Deliver e-mail confirmation of completed transactions and shipment.
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- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
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| More at O*NET |
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| Related Occupations
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| Career Video
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Projected Employment
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| Project Management Specialists and Business Operations Specialists, All Other* |
| Vermont |
| 2020 employment |
2,462 |
| 2030 employment |
2,641 |
Annual percent change
(compounded) |
0.7% |
Annual projected job openings
(due to change and separations) |
202 |
| * You're seeing information for "Project Management Specialists and Business Operations Specialists, All Other" because it includes "Online Merchants" for which projected employment information is not available. |
| More at Occupational Projections |
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Education and Experience:
| Project Management Specialists and Business Operations Specialists, All Other* |
- Typical education needed for entry
Bachelor's degree
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
None
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| * You're seeing information for "Project Management Specialists and Business Operations Specialists, All Other" because it includes "Online Merchants" for which education and experience information is not available. |
| Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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- Physical activity is Somewhat Important
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| Low |  | High |
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Job Zone
| Considerable Preparation Needed |
- Specific Vocational Preparation Range
(7.0 to < 8.0) - A typical worker will require
over 2 years up to and including 4 years
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 41% |
| Associate's degree | | 5% |
Certificate or some college,
no degree | | 21% |
High school diploma
or equivalent | | 33% |
| Less than high school diploma | | 0% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Written Comprehension
The ability to read and understand information and ideas presented in writing.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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- Written Expression
The ability to communicate information and ideas in writing so others will understand.
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- Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
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Work Activities
| In general, what you might do: |
- Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
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- Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
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- Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Execute sales or other financial transactions.
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- Purchase products or services.
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- Collect payments for goods or services.
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- Correspond with customers to answer questions or resolve complaints.
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- Create marketing materials.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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