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Administrative Services Managers

Plan, direct, or coordinate supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services. May oversee facilities planning and maintenance and custodial operations.   (O'Net 11-3011.00)

 
Reported job titles:   Administrative Assistant, Administrative Coordinator, Administrative Director, Administrative Manager, Administrative Officer, Administrative Secretary   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
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    Career Video
    for Administrative Services Managers
     
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    Career Video:   View video on Administrative Services Managers
     


    Wages
    for Administrative Services Managers
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     Location Pay
    Period
    2013
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 23.73   $ 28.89   $ 35.33   $ 44.40   $ 58.42   $ 39.06  
    Yearly $ 49,360   $ 60,080   $ 73,490   $ 92,350   $121,500   $ 81,240  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 23.29   $ 27.03   $ 32.42   $ 38.58   $ 51.44   $ 34.66  
    Yearly $ 48,430   $ 56,210   $ 67,420   $ 80,240   $106,990   $ 72,090  
     
     Southern Vermont Balance of State Hourly $ 21.50   $ 30.28   $ 39.05   $ 48.74   $ 57.82   $ 39.72  
    Yearly $ 44,720   $ 62,990   $ 81,230   $101,390   $120,260   $ 82,610  
     
     Northern Vermont Balance of State Hourly $ 27.57   $ 31.80   $ 38.49   $ 47.83   $ 85.79   $ 47.20  
    Yearly $ 57,340   $ 66,140   $ 80,050   $ 99,480   $178,440   $ 98,170  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2014.
     


    Employment Trends
    for Administrative Services Managers
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2010 2020
    Vermont 256 269 0.5% 7
    Burlington-South Burlington, VT Metropolitan NECTA 97 102 0.5% 2
    Southern Vermont Balance of State 86 90 0.5% 2
    Northern Vermont Balance of State 75 77 0.3% 2
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released August 2012, area estimates released April 2013.
     


    Industries of Employment
    for Administrative Services Managers
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    Industry Vermont
    2010
    Employment
    Percent
    of Total
    Educational Services 60 24%
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, released August 2012.
     


    Tasks
    for Administrative Services Managers
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  • Direct or coordinate the supportive services department of a business, agency, or organization.
     
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
     
  • Set goals and deadlines for the department.
     
  • Acquire, distribute and store supplies.
     
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
     
  • Plan, administer and control budgets for contracts, equipment and supplies.
     
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
     
  • Hire and terminate clerical and administrative personnel.
     
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
     
  • Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
     
    source: Occupational Information Network: Administrative Services Managers  updated June 2009
     


    Knowledge
    for Administrative Services Managers
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  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
     
    source: Occupational Information Network: Administrative Services Managers  updated June 2009
     


    Skills
    for Administrative Services Managers
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  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Time Management - Managing one's own time and the time of others.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
     
  • Instructing - Teaching others how to do something.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
    source: Occupational Information Network: Administrative Services Managers  updated March 2003
     


    Abilities
    for Administrative Services Managers
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
    source: Occupational Information Network: Administrative Services Managers  updated June 2009
     


    Work Activities
    for Administrative Services Managers
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  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
    source: Occupational Information Network: Administrative Services Managers  updated June 2009
     


    Interests
    for Administrative Services Managers
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  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
    source: Occupational Information Network: Administrative Services Managers  updated June 2008
     


    Work Styles
    for Administrative Services Managers
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  • Integrity - Job requires being honest and ethical.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
    source: Occupational Information Network: Administrative Services Managers  updated June 2009
     


    State of Vermont License Information
    that may be required for Administrative Services Managers
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Administrative Services Managers
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  • Job Zone Three: Medium Preparation Needed
  •  
  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  •  
  • Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
  •  
    source: Occupational Information Network: Administrative Services Managers  updated June 2009
     


    Schools
    offering instructional programs related to Administrative Services Managers
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      Related Instructional Programs
     
    • Business Administration and Management, General
     
    • Business/Commerce, General
     
    • Medical/Health Management & Clinical Assistant/Specialist
     
    • Public Administration
     
    • Purchasing, Procurement/Acquisitions & Contracts Management
     
    • Transportation/Transportation Management
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Administrative Services Managers
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Administrative Services Managers .
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
     
  • O*NET™ Online
  • O*NET Online is an interactive web site for those interested in exploring occupations through O*NET, The Occupational Information Network database.   All of the descriptive information on this page comes from the O*NET database, version 14.0, released July 2009.   The O*NET database takes the place of the Dictionary of Occupational Titles (DOT) as the nation's primary source of occupational information.
  • For additional information on Administrative Services Managers , go to O*NET Online Detail Report.
  • For the O*NET Online home page, go to   
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    Related Occupations
    Occupations with skill requirements similar to Administrative Services Managers
    Back to Top
     
     
  • Budget Analysts
  •  
  • Financial Managers, Branch or Department
  •  
  • First-Line Supervisors/Managers of Office and Administrative Support Workers
  •  
  • Human Resources Managers
  •  
  • Management Analysts
  •  
  • Medical and Health Services Managers
  •  
    source: Occupational Information Network: Administrative Services Managers 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor