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General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.   (O'Net 11-1021.00)

 
Reported job titles:   Adjutant General, Adult Daycare Coordinator, Assistant Manager, Building Manager, Business Administrator, Business Coordinator   (view all job titles)
 
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  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
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    Wages
    for General and Operations Managers
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     Location Pay
    Period
    2015
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 22.81   $ 31.83   $ 45.47   $ 65.25   $90.00+   $ 53.30  
    Yearly $47,450   $66,200   $94,580   $135,720   $187,200+   $110,860  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 26.29   $ 35.92   $ 53.68   $ 71.85   $90.00+   $ 58.81  
    Yearly $54,680   $74,720   $111,660   $149,440   $187,200+   $122,320  
     
     Southern Vermont Balance of State Hourly $ 20.92   $ 29.15   $ 37.67   $ 54.73   $ 79.78   $ 45.97  
    Yearly $43,520   $60,640   $78,360   $113,840   $165,950   $95,630  
     
     Northern Vermont Balance of State Hourly $ 22.12   $ 29.15   $ 44.33   $ 61.79   $90.00+   $ 52.87  
    Yearly $46,010   $60,620   $92,200   $128,520   $187,200+   $109,960  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2016.
    Note: 2015 release includes new geographic definitions based on 2010 Census.
    + This wage is equal to or greater than $90.00 per hour or $187,200 per year.
     


    Employment Trends
    for General and Operations Managers
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 2,906 3,047 0.5% 88
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for General and Operations Managers
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    Industry Percent of Total
    2014
    Administrative and support services 5.9%
    Merchant wholesalers, durable goods 4.9%
    Management of companies and enterprises 4.0%
    Specialty trade contractors 4.0%
    Religious, grantmaking, civic, professional, and similar organizations 3.7%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for General and Operations Managers
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  • Oversee activities directly related to making products or providing services.
     
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
     
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
     
  • Manage staff, preparing work schedules and assigning specific duties.
     
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
     
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
     
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
     
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
     
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
     
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
     
    source: Occupational Information Network: General and Operations Managers  updated June 2008
     


    Knowledge
    for General and Operations Managers
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  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
     
  • Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
    source: Occupational Information Network: General and Operations Managers  updated June 2008
     


    Skills
    for General and Operations Managers
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
     
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
    source: Occupational Information Network: General and Operations Managers  updated June 2010
     


    Abilities
    for General and Operations Managers
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
    source: Occupational Information Network: General and Operations Managers  updated June 2008
     


    Work Activities
    for General and Operations Managers
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  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
     
  • Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
     
  • Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
     
  • Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.
     
  • Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
    source: Occupational Information Network: General and Operations Managers  updated June 2008
     


    Interests
    for General and Operations Managers
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  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: General and Operations Managers  updated June 2008
     


    Work Styles
    for General and Operations Managers
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  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Integrity - Job requires being honest and ethical.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
     
  • Persistence - Job requires persistence in the face of obstacles.
     
    source: Occupational Information Network: General and Operations Managers  updated June 2008
     


    State of Vermont License Information
    that may be required for General and Operations Managers
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for General and Operations Managers
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  • Job Zone Three: Medium Preparation Needed
  •  
  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  •  
  • Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
  •  
    source: Occupational Information Network: General and Operations Managers  updated June 2008
     


    Schools
    offering instructional programs related to General and Operations Managers
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      Related Instructional Programs
     
    • Business Administration and Management, General.
     
    • Business/Commerce, General.
     
    • Entrepreneurship/Entrepreneurial Studies.
     
    • Finance, General.
     
    • International Business/Trade/Commerce.
     
    • Management Science.
     
    • Parks, Recreation and Leisure Facilities Management, Other. (NEW)
     
    • Public Administration.
     
    • Retail Management. (NEW)
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for General and Operations Managers
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for General and Operations Managers.
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to General and Operations Managers :
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  • For additional information on General and Operations Managers , go to O*NET Online Detail Report.
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    Related Occupations
    Occupations with skill requirements similar to General and Operations Managers
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  • Administrative Services Managers
  •  
  • First-Line Supervisors of Office and Administrative Support Workers
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  • First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators
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  • Industrial Production Managers
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  • Lodging Managers
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  • Logistics Managers
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  • Meeting, Convention, and Event Planners
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  • Sales Agents, Securities and Commodities
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  • Sales Managers
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    source: Occupational Information Network: General and Operations Managers 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor